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Archive for the ‘reviews’ Category

Firefix 4 Released, Sans CTRL+E Shortcut

24 Mar

PCWorld.com had a nice article on the new Firefox 4 today that talks about some of its features and the benefits of using Firefox over Internet Explorer.

One thing that really struck me was the rate at which users upgraded to Firefix 4. Microsoft was bragging not too long ago about its IE9 download figures for the first 24 hours of its release, which Firefox proceeded to destroy in about a quarter of that time.

I am also amused by the steady decline of IE’s market share given Microsoft’s typical greediness and business practices. Don’t get me wrong: of course Microsoft is a for-profit organization whose ultimate responsibility is earning a profit for its shareholders. But I’ve been rubbed the wrong way one too many times by things like broken security tools, monopolistic practices, and modified file extensions. (Remember when Word document extensions were only three letters?)

So to see IE now holding less than 50% market share makes me a little bit happy. Not only because I like seeing Microsoft actually have to try, but also because I know Firefox is a far superior product. This statistic means that web users overall are having a better and safer browsing experience.

I haven’t been using Firefox 4 long enough to comment on its overall stability, but one thing I did immediately notice was the removal of my CTRL+E search shortcut. I don’t use a mouse and have grown accustomed to this as an alternative method of accessing my search bar. Luckily an easy fix can be found in the Change Search Shortcut extension. Very easy to install and does the trick wonderfully.

I’ll write more on the Firefox 4 features later, but for now, please support the cause! If you are tired of slow webpages, frequent crashes, and constant security glitches, make the change to Firefox 4 today. Firefox is compatible with all your favorite websites and will copy all your favorites and personal settings right in from Internet Explorer. Give it a shot.

https://addons.mozilla.org/en-US/firefox/addon/change-search-shortcut/
 

LivePerson Discount? Here’s 50%, or a FREE Alternative.

23 Nov

Many online businesses use Live Chat to provide an additional layer of customer service and increase conversion rates. These are also a great tool for monitoring your web traffic in real time. The cost, however, can be over the top.

A LivePerson account costs $99 per month per concurrent operator seat. For my business partner and I we’d be looking at nearly $200. Every month. In a year we’d have spent $2,400 on being able to chat with people on our site.

Here’s a little secret though. Like nearly every other service with a high profit margin, a simple request to cancel your account can make a big difference in the amount you pay. Or, you can find a free alternative that works just as well.

This week I found a piece of software called Crafty Syntax Live Help that includes many of the same features as LivePerson. It requires minimal technical expertise to install: essentially unzipping the software into a directory on your site and then running setup.php from your browser. And creating one MySQL database. Or for $20, they’ll install it for you. Anyway, the reason I bring this up is that the cost of it is a whopping $0/month. Yes, it’s open source and completely free. It’s not as clean as LivePerson, but it definitely gets the job done and looks good from the front-end.

Now back to LivePerson. I visited their online chat today to cancel my free trial (which isn’t really free since they bill you up front and only issue a refund if you cancel on time) and was met with the usual retention tactics. I won’t bore you with all the details, but the conversation went something like this:

Me: I’d like to cancel my account.
LivePerson: Sorry to hear that. Why?
Me: We found a free alternative that is almost as good as yours.
LivePerson: Free software is not good and has many problems.
Me: Free software is great and has a whole community of developers.
LivePerson: We can save you $100/month by cutting an operator seat.
Me: Free software doesn’t charge me for extra seats to begin with.
LivePerson: What if I offer you a discount?
Me: Okay.
LivePerson: $75/month per seat.
Me: That’s not free.
LivePerson: Okay, I’ll cancel. Please confirm last four digits of credit card.
Me: Here you go.
LivePerson: Okay, and what if we offer you a full 50% off? Will you stay?
Me: Not really. It’s still not free.
LivePerson: Okay, you are canceled.

My overall point here is that if you go into a chat session and tell them you want to cancel and sound really serious (and not just looking for a discount), they will do whatever they can to keep you with them. Their costs are fixed, and a customer here or there makes $0 difference to them.

So if you are a LivePerson customer looking to cut costs, give it a shot  Or if you are feeling adventurous and want to give Crafty Syntax Live Help a try, I think you’ll find that it won’t disappoint.

 

Review of The Henley Park Hotel and Other DC Venues

21 Sep

Not quite in the thick of things, but not too far to have fun and stay connected: The Henley Park Hotel is, as boutique hotels go, pretty awesome.

Staff were friendly and helpful and, for the small number I actually observed, seemed to accomplish an incredible amount. They were helpful as one could expect in helping me check-in and get oriented with my surroundings.

The Downtown DC location is great. It sits at the corner of 10th Street and Massachusetts Avenue, relatively close (10-20 minutes on foot) to four metro stations covering all five lines. This is about a block from the Convention Center and about 5 minutes on foot to Chinatown.

There is a ton of history behind this hotel, which you can read all about in the Historic Hotels of America book next to the fireplace in the Wilkes Room (or on their website). It was originally built in 1918 as the Tudor Hall Apartments and housed its fair share of Senators and Congressmen. Needless to say, it is architecturally very elegant.

Another great thing about The Henley Park Hotel is its menu. The Coeur de Lion restaurant is an attraction in itself, though I was particularly impressed by the Blue Bar Cocktail Lounge. It features a light menu with smaller portions and very reasonable prices, perfect for a late-night bite (which I am always a fan of). I shared the arugula and pear salad, grilled portabella mushroom, and french fries, all of which were fantastic.

The only bad part of my stay was the reservation process. Their website features a horrid flash-only reservation interface that is quite difficult to see: I suggest calling instead.

Overall it was a great stay and one that I would certainly recommend. Oh, and unlike some other hotels in the Downtown DC area (cough Hyatt Regency cough), they have complimentary Wi-Fi and plenty of vegetarian food options.

Speaking of food, Bruegger’s Bagels near Chinatown was an amazing breakfast destination and one that I will certainly enjoy again on a future visit. We were greeted by a smiling five-year old gleefully holding open the door: I later learned that he was in fact from Texas and enthralled by my Longhorns shirt and not a byproduct of some recent change in child labor laws. The actual employees were very friendly (with a lot of pep for a Saturday morning) and happy to give their feedback on various menu items. I’d read great things about their salmon sandwich on a warm rosemary/olive oil bagel, and let me tell you, I was not disappointed.

For one of DC’s most famous brunch destinations, the Tabard Inn is pretty fantastic. Located close to the Dupont Circle metro stop and about five blocks from the White House, the three adjoining buildings were built as private residences between 1880-1890 and converted to a hotel in 1920. It’s a beautiful setup, though I’m here to talk about brunch.

I was with a party of eight and we were seated upstairs in a private room that looked like a nice household dining room: unlike anything I’ve really seen in a hotel before. Now I’m a big fan of limited menus with fewer and better quality choices, but this menu was also unique in that almost every item had at least one or two components that we had to ask our server (or consult Google) for help identifying. Even Google struck out a few times. My meal was a house-smoked salmon with capers and horseradish crème fraîche, complimented nicely by a Bloody Mary that earned a 4.5 out of 5.0 on the Rosson Bloody Mary Scale. Brunch was delicious, appropriately portioned, and, by the time I finished feasting on their multiple breads, quite enough to satisfy my appetite (and rule out any possibility of dessert). Reservations are best made at least two weeks in advance to avoid a wait of an hour plus.

For a lunch that is decent, Bullfeathers is a convenient distance from Capitol Hill and has a sense of humor with items like “Lobbyist Salad” and “The Filibuster” sandwich. I opted for the marinated grilled chicken platter, which consists of a chicken fillet topped with grilled pineapple and served with rice and fresh sautéed vegetables. It was a little dry, especially for something that calls itself marinated. My first Bloody Mary measured a weak 2.5 on the RBMS, though the second was much better and clocked in at 4.0 (though that may have been an aftereffect of the first). Though the food was not great, the service was quick and our server was funny. Combine that with any of their daily happy hour specials and it may be worth checking out if you’re in the area.

Axum Restaurant, a small Ethiopian spot, was perhaps my most unique dining experience ever. Washington DC is home to America’s largest Ethiopian community, so I suppose it’s no surprise that the Ethiopian food was – according to our Ethiopian cab driver – of utmost authenticity. The restaurant looks small and quiet, though looks can be deceiving. I was surprised to be carded (21+) on entry and quickly learned of a “club” on the second floor, which is apparently still part of the restaurant. The music was loud and not particularly conducive to a nice meal, though the people running up and down the stairs throughout the night were interesting to watch. Luckily the uniqueness of the food was an adequate distraction from the noise.

We ordered a combo vegetable platter, combo meat platter, and honey wine. The meat platter consisted of doro wat (chicken/egg stew), yebeg alicha (lamb stew), special tibs (sautéed meat with vegetables), and kitfo (minced beef heated and marinated in a mitmita spice blend). The vegetable platter consisted of gomen (greens), shiro (chickpeas), atkilt wot (curried vegetable stew), kik alicha (yellow split pea stew), yemisir wot (split lentil stew), and fasolia (Greek-style beans).

The food is all served in little piles on a large piece of Ethiopian pancake-like bread called injera, which is made from a fermented mixture of teff flour and water for a slight sour taste. Though enjoyable, the taste and texture is hard to get used to. The honey wine is delicious, though its sweetness creeps up slowly and is eventually difficult to stomach, especially with the injera. These are not two items that I would typically think to combine.

My overall conclusion is that Washington DC is, with exception to the political shenanigans on Capitol Hill, still amazing and always worth a visit.

 
 

How to Select a Web Host

01 Sep

Behind every website are three important components: your content, domain name, and hosting. The right match of these three things can lead to a spectacular and profitable site: the wrong mix can be disastrous.

Today I’m going to focus on web hosting and the role it plays in developing your business.

Your web host is the computer that stores the files that make up your website. When a user visits your site via your domain name (like stevenrosson.com), your web host transmits those files to their computer where they are then rendered and displayed by your browser. Aside from providing storage for your web files, the host also provides email access @yourdomain.com and other important services for your business.

A Google search will show nearly 200 million results for web hosting, and choosing the right one can be daunting. Many offer an overabundance of services at rock-bottom prices (under $10/month) while others offer solutions such as dedicated servers, which are far more expensive.

The less expensive and seemingly all-encompassing hosts appear worthwhile on the surface: they often provide shared hosting packages that unlimited data storage and bandwidth; free email addresses; unlimited FTP accounts and sub domains; and unlimited top level domain hosting on a single account. They’re a cheap reseller’s dream.

What you ultimately sacrifice for the price is support, professionalism, and accountability. Many shared hosting companies keep overhead to a bear minimum by off-shoring their sales and support staff and “accidentally” overbilling for services. If your website or business can tolerate sporadic downtime and you aren’t worried about whether you can contact them in a pinch, then this may be the solution for you.

About seven years ago I signed up with a company called Host Department that offered shared hosting services. I watched as their hosting packages grew in features and shrank in price: when the former owner sold the company it seemed to collapse under its own weight. Under new leadership its servers began to experience downtime around 41% (according to my WebSitePulse.com reports) and support became unreachable for weeks at a time.

When it comes to hosting, either of these two recommendations will keep you safe:

1) Consider one of the GoDaddy.com Hosting Plans: they have a great reputation as one of the biggest providers of domain names in the world and are located in the USA. Though they also provide inexpensive shared hosting, they have 24/7 email and phone support with a dedicated support staff. Having been a domain customer with them for many years, I am comfortable referring my business clients to and affiliating my business with them.

2) If you do not choose a GoDaddy plan, be sure to do your homework when it comes to the host you choose. Avoid the web host review sites that you’ll find online: many of them are run by either by companies who either sell rankings to the highest bidder or are owned by hosting companies themselves. Instead find out if they have a 30-day money-back guarantee and purchase a one month subscription to test. See if you are comfortable with the control panel and open a free WebSitePulse.com trial to test the server’s uptime. Also verify that the host’s support line works by calling at various times throughout the day/night: make sure you can always reach a human and that they have some clue what they are talking about. Don’t be shy about asking where they are located who they rent their server space from. If they can’t tell you where to find information about their data center, find another host.

In closing, be sure what you are getting before you dish out money for web hosting, and always test their support before making any commitments. If you have business clients who are depending on you to host their websites (or on access to yours), their security is NEVER worth the few dollars per month you will save with most shared hosting providers.

Here is a funny example of why to avoid these businesses in the form of an email I received from Host Department before I canceled my accounts with them:

—–Original Message—–
From: hdsupport@hostdepartment.com [mailto:hdsupport@hostdepartment.com]
To: Rosson, Steven
Subject: Change of FTP Passwords reg. URGENT !!!

Dear Valued Customers,

Greetings !

After analyzing the recent server / account compromises, it is found out that the root cause of the intrusion is due to weak FTP passwords. Hence we kindly request you to change your FTP passwords to a secure one (combination of ALPHANUMERIC & SPECIAL CHARACTERS). Treat this URGENT.

Thanks in advance for your kind cooperation.

Regards,
Support Team
Hostdepartment LLC

http://www.hostdepartment.com

—–End of Message—–

Any hosting company that allows customers’ weak FTP passwords (which should be expected) to compromise their entire server really should probably go bury their head in the sand.

 

The last GPS you’ll ever buy: the Garmin Nuvi 885T

06 Aug

When it comes to road safety you can never be too careful. So when I saw the specs on Garmin’s new nüvi 885T, I had to try it out.

I acquired one of these nifty devices yesterday and substituted it for my nüvi 760. I also recently used the nüvi 855 and will be using both of these models as benchmarks for comparison.

First off, let’s get some perspective on pricing. Amazon.com consistently has the lowest price on these (and has a good return policy, no tax, and free shipping) so all pricing and links refer there.

nüvi 760: $199.99
nüvi 855: $249.99
nüvi 885T: $369.31

Similarities

All three models are 4.3-inch widescreen, preloaded with City Navigator North America maps, feature an FM transmitter, and have handy on-board software like calculator, currency converter, JPEG viewer, etc. Each allows multi-destination routing and is expandable via SD card for use with content plug-ins or extra music storage, though the 855 and 885T use microSD only. Each also comes with a “Safe Mode” feature that has to be disabled in order to play with it while the car is moving.

The 855 and 885T both have lane assist to guide you to the correct lane for your route, though I have not found this feature particularly useful. If you watch the road instead of your GPS, navigating to the correct exit is not usually a problem.

FM Transmitter

One thing I’ve noticed uniformly about the nuvi line is the poor reviews of their FM transmitter functionality. I must comment, however, that I have been extremely satisfied with it, and I also live in a major metropolitan area. I use it for navigation prompts, phone calls, and music with very good clarity. I do notice a degradation in signal strength and increase in static when the unit is unplugged, so for best results, I suggest keeping it plugged in.

Speech Recognition and Remote Control

Moving onto what really sets these units apart, the 855 and 885T introduce a great speech recognition engine that compelled me to buy these. It has a small remote control that straps onto your steering wheel so you can easily use your thumb to activate the listening mechanism. You can issue commands like “view map,” “find place by name,” “find place by category,” “go home,” “music player,” “dial number,” and more: any prompt or menu you see on the screen can be activated by voice. While navigating the menus this way can be a bit more time consuming than using the touch-screen, it is certainly safer than constantly taking your eyes off the road. And I’m all about safety.

Bluetooth for Hands-Free Calling

One thing that really baffled me was the lack of Bluetooth on the 855. Why add a safety feature like voice activated menus and not take it all the way by incorporating Bluetooth? Probably so Garmin could add it as a special feature in the 885T and charge an extra $100 for it, since this is the only difference between the 855 and 885T.

Conclusion

Each of these are fantastic units and well worth the money. If you are looking for a good well rounded unit, the nüvi 760 is great basic pick. Its hands-free Bluetooth, FM transmitter, multi-route destinations, integrated traffic recevier, and preprogrammed maps and points of interest make it a fantastic base unit.

If safety is a priority for you, the nüvi 855 does a great job at incorporating the features of the 760 into a sleek new design and giving you that voice activated accessibility. And to round it all off with the Bluetooth, the nüvi 885T is the last in the series.

Given the features of the nüvi 885T I will probably be stcking with this one for a while. Add a subscription to MSN direct (traffic, stocks, movie times, flight status, and more) and this may very well be the last GPS you’ll ever buy.

 

Review of The Hyatt Regency Crystal City

26 Jul

It takes a lot to get me excited enough to review something. Sometimes I love a product so much I can’t help but spread the wealth (like the online backup solution I’ll be covering next week) and sometimes I feel a sense of obligation to warn people away from something.

This past week I had the pleasure of spending several days in Washington DC. I spent time with family, had dinner with some Congressmen, went on a great tour of the Pentagon (including the basement!), and spent a night in beautiful Chantilly, Virginia. The trip was, for the most part, outstanding. My four-night stay at the Hyatt Regency Crystal City, however, was not. Travelers, beware!

The first thing you’ll notice is the smell of cigarette smoke when you walk in the front door. It took me several days to figure out it was coming from the bar in the lobby: with smoking ordinances popping up all over the country I guess I forgot that you can still do it indoors in some places. Still, as far away as it was, I could smell it.

I soon found that the rooms, while beautiful, are sub-par in several ways. The ceiling was paper-thin and I could hear everything going on above me. Each time the toilet flushed upstairs, it sounded as if it was happening in my room. The shower – get this – had half a door. It extends halfway from one wall (faucet-side) to the middle and does not move: it is literally half a door, and water gets everywhere. Why, Hyatt, why?

On the second day of my stay I attended a banquet in the hotel and drank several glasses of tea. They did a great job with the food and drinks, except for the dried lipstick I eventually found on the top of my glass. Though I had not been directly told it was clean, it was handed to me by a hotel waiter so I assumed this would be the case. My bad.

In addition to dirty glasses, the Hyatt Regency Crystal City also charges extra (by a lot) for virtually everything: local phone calls, Internet access, using the business center, and even late check-out. Seriously, when is the last time you saw a hotel actually charge for late check-out ($50 at that)? The business center at the Ritz Carlton was half as expensive, and those of many hotels in the Crystal City area are free. I travel often and the number of different charges for things was a first for me, but then again, so was the shower half-door.

The overnight food options were abysmal. I found myself needing a snack at 3am one morning and found only four options to choose from, the least expensive of which was a ham sandwich that would have cost me $17. The Hyatt does not have any other food options available in the hotel: no five-dollar peanuts in the rooms, no snack machines, not even a damn bowl of apples on the front desk. Furthermore, three of the four overnight options are entirely meat-based, rendering it nearly impossible for vegetarians to get a late-night bite (unless they happen to be craving a “seasonal fruit tray”). Hyatt also completely failed to accommodate for the hundreds of guests who were staying for a big 4-day Humane Society conference. Good job alienating your major clients, Hyatt.

I spent the latter half of my stay trying to contact a manager to let them know about these issues: this was very difficult. While some businesses make a point of letting you know who their managers are and how to contact them to provide feedback, the Hyatt makes it damn near impossible. It took the woman at the front desk five minutes to get me an email address, which it turned out belongs to a girl who previously interned there and now works at a nearby steakhouse. Useless.

I did leave a letter at the desk addressed to “The Manager” and received a call as I was departing on Monday from Richard Leung, Executive Chef. I’m not sure what part of the issues I communicated to them (primarily the lipstick on my glass and lack of overnight dining options) necessitated a call from their chef, but I guess the gesture was nice. He apologized profusely, but it doesn’t change the fact that it was probably my worst hotel experience ever.

I checked out that afternoon and went to stay at the Comfort Suites in Chantilly, Virginia. They had free in-room internet, a free business center, free breakfast, and in-room menus for and directions to surrounding restaurants (including delivery availability). Much better.

The Hyatt Regency Crystal City needs some major work in the customer satisfaction department before I would consider staying there again. If you are visiting Washington DC anytime soon and looking for a hotel near Reagan National Airport, find yourself another place to stay.

 
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