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Archive for the ‘technology’ Category

Installing WordPress with GoDaddy Applications

30 Aug

I am finishing up with a migration from Blogger to Godaddy WordPress and found a few really frustrating issues. One in particular, the cannot login issue, was referenced on several forums but not addressed very thoroughly. What does it look like? You type in your username and password and are perpetually returned to the login screen without any error message.

In the end, the solution was quite simple and something that everyone should pay attention to when installing Blogger through GoDaddy Applications.

When putting in the install info, GoDaddy asks you to select the domain name for the WordPress install. Selecting the domain name (in my case “stevenrosson.com”) causes the config variable for my domain to be set exactly to “stevenrosson.com”.

The problem? I had .htaccess redirects set up for all my domains to automatically insert a “www.” before everything. This is great for search engine optimization, but not so hot if your WordPress login is looking to access files on “stevenrosson.com” and is instead hitting a 301 redirect to “www.stevenrosson.com”.

To fix this, temporarily disable whatever line in your .htaccess file is causing this particular redirect (you can comment it out with a # symbol) and then sign in to WordPress. You’ll then be able to visit your Settings page and change “WordPress address” and “Site address” to reflect the proper domain (i.e. the www.stevenrosson.com). Then stick your .htaccess rule back in place. If you have not edited .htaccess manually and simply used GoDaddy site redirects, simply delete whatever redirect is prepending the “www.” and put it back in once finished.

The overall blogger migration was not as smooth as I’d hoped: I’m still working out some glitches with categories and pages displaying 404 errors. UPDATE: The solution to this ended up being a trip back to my Settings > Permalinks page and reapplying what I’d done. The .htaccess file in the blog directory had not been updating properly. So, problem solved, things seem to be working fine, and it’s good to be back.

 
 

A New Microsoft?

24 Dec
Dear Microsoft:

I am not your biggest fan. I ditched Windows years ago and do not use any of your computer products, I regularly convert our mutual business clients into Linux users, and I buy put options against your stock as I watch years of monopolistic and anti-community business practices finally catch up with you.

Today, however, you caught me off guard.

Recently, the one and only Microsoft product I use – my Xbox 360 – displayed its horrid “red ring of death”. I called customer support and, to my dismay, found that the standard warranty had expired. Your representative quickly informed me, however, that an extension had been granted for my particular issue. He immediately emailed me a shipping label.

Within two weeks, I received a new replacement console, an extension of my standard warranty period, and a free one-month extension to my Xbox Live subscription to apologize for the inconvenience of having to send it in for repairs (after you had already paid for shipping both ways AND repaired it outside of warranty).

You also included a survey to make sure I was satisfied, as well as an email address I could use if I wanted to provide comments of my own (which I’m pretty sure is the first time you’ve ever asked for my input in a manner that didn’t have a “Send Error Report” button on it).

If your Xbox Customer Service Team is indicative of a new benchmark for Microsoft customer support… no, I won’t take it that far.

But this Christmas Eve, I thank you.

 

Installing Ubuntu Linux on the Samsung N120 Netbook

04 Sep
Over the past two months or so I’ve watched my old HP Pavillion laptop slowly fall apart. I was missing several keys (I broke them while trying to clean underneath) and the screen was starting to tear off from having been picked up by the corner one too many times. Needless to say, it was time for an upgrade.

Since the main undoing of my laptop was its weight (and the fact that I manhandled it) I figured the most important factor for me would be size. I naturally gravitated toward netbooks and spent a few weeks reading Consumer Reports and combing through reviews on CNET.

I finally settled on the Samsung N120 primarily due to its keyboard size, which is (to my knowledge) the biggest available for a netbook. It also packs a gigabyte of DDR2 RAM and a 160 GB hard drive, which is more than my two-year old HP Pavillion that cost twice as much. Its battery can last up to 8 hours during modest use or, according to the editors at CNET, 5 hours and 14 minutes during video playback. Oh, and it weighs in at just under three pounds.

For the past year or so I’ve been using Fedora Linux on my HP laptop. It’s a great distribution but I often found myself envious of the Ubuntu community for the amount of support available. When I bought the Samsung N120 and the time came to fix it (i.e., install Linux) I found the Fedora+N120 reviews to be less than stellar.

I instead opted for the Ubuntu Netbook Remix which, according to the Ubuntu Wiki, was pretty compatible. The only issue it mentioned was Wireless LAN: apparently it has problems detecting the N120′s Atheros card.

I can’t speak for anyone else’s experiences, but for me it installed like a dream. I imaged it onto a flash drive, booted into the Ubuntu installer (which did require switching the boot order in the BIOS), and partitioned it alongside Windows XP. It took about 40 minutes total and has no bugs that I’ve found. Ubuntu Netbook Remix detected my wireless LAN (a WPA network) within seconds and has had no connectivity issues. Sound works, function keys work, hibernate works, and internet works: what else do you need? I haven’t had any luck with my cube yet, but all in good time.

Now for anyone considering Linux for the first time, let me tell you that you really just can’t go wrong with this combination. Ubuntu is very user friendly and comes preinstalled with Firefox, Pidgin (for instant messaging), Evolution (for email) and OpenOffice (for documents, spreadsheets, and presentations). Your Windows files wil port right in, and you can even remap your Ubuntu bookmarks to point to your Windows documents/pictures/music if you want to work with the same files from either operating system.

I used Xmarks (formerly Foxmarks) o port over my Firefox bookmarks and passwords, which also worked like a charm. Whether you are switching from another Firefox installation, Safari, or even Internet Explorer, Xmarks makes it incredibly easy to keep things in sync. My biggest fear about this sort of software has always been the server doing something stupid and overwriting my uploaded data with local (empty) data on a fresh install: this is not a problem at all with Xmarks as it clearly offers initial options of server –> local download, local –> server upload, or two-way synchronization. The Xmarks add-on is free, though I sent over a little donation as a token of my appreciation for saving me a whole lot of time: when I first moved from Windows to Linux (Fedora) after Google Browser Sync was discontinued and before Xmarks existed, it was no easy task (perhaps due to my n00bery at the time) getting my passwords and such ported over.

Evolution is pretty slick as well: porting over your Outlook mail is a little more challenging as you will need to convert your .pst Outlook files to .mbox before Evolution will import them. There are several walkthroughs on Google to help accomplish this.

Ultimately I say it’s all worth it for the freedom of not being a slave to Microsoft. I’m no Microsoft hater – I do use their insecure and overpriced products on occasion – but I do value privacy and convenience (of which they deprive their users at every opportunity).

On a more serious note, though, it really is great to know that your system is stable and secure and that people around the world are constantly working and collaborating to make it even better. Windows is good for some things (albeit certainly not those), but at the end of the day, that’s really what open source software like Linux is about.

 
 

How to Select a Web Host

01 Sep

Behind every website are three important components: your content, domain name, and hosting. The right match of these three things can lead to a spectacular and profitable site: the wrong mix can be disastrous.

Today I’m going to focus on web hosting and the role it plays in developing your business.

Your web host is the computer that stores the files that make up your website. When a user visits your site via your domain name (like stevenrosson.com), your web host transmits those files to their computer where they are then rendered and displayed by your browser. Aside from providing storage for your web files, the host also provides email access @yourdomain.com and other important services for your business.

A Google search will show nearly 200 million results for web hosting, and choosing the right one can be daunting. Many offer an overabundance of services at rock-bottom prices (under $10/month) while others offer solutions such as dedicated servers, which are far more expensive.

The less expensive and seemingly all-encompassing hosts appear worthwhile on the surface: they often provide shared hosting packages that unlimited data storage and bandwidth; free email addresses; unlimited FTP accounts and sub domains; and unlimited top level domain hosting on a single account. They’re a cheap reseller’s dream.

What you ultimately sacrifice for the price is support, professionalism, and accountability. Many shared hosting companies keep overhead to a bear minimum by off-shoring their sales and support staff and “accidentally” overbilling for services. If your website or business can tolerate sporadic downtime and you aren’t worried about whether you can contact them in a pinch, then this may be the solution for you.

About seven years ago I signed up with a company called Host Department that offered shared hosting services. I watched as their hosting packages grew in features and shrank in price: when the former owner sold the company it seemed to collapse under its own weight. Under new leadership its servers began to experience downtime around 41% (according to my WebSitePulse.com reports) and support became unreachable for weeks at a time.

When it comes to hosting, either of these two recommendations will keep you safe:

1) Consider one of the GoDaddy.com Hosting Plans: they have a great reputation as one of the biggest providers of domain names in the world and are located in the USA. Though they also provide inexpensive shared hosting, they have 24/7 email and phone support with a dedicated support staff. Having been a domain customer with them for many years, I am comfortable referring my business clients to and affiliating my business with them.

2) If you do not choose a GoDaddy plan, be sure to do your homework when it comes to the host you choose. Avoid the web host review sites that you’ll find online: many of them are run by either by companies who either sell rankings to the highest bidder or are owned by hosting companies themselves. Instead find out if they have a 30-day money-back guarantee and purchase a one month subscription to test. See if you are comfortable with the control panel and open a free WebSitePulse.com trial to test the server’s uptime. Also verify that the host’s support line works by calling at various times throughout the day/night: make sure you can always reach a human and that they have some clue what they are talking about. Don’t be shy about asking where they are located who they rent their server space from. If they can’t tell you where to find information about their data center, find another host.

In closing, be sure what you are getting before you dish out money for web hosting, and always test their support before making any commitments. If you have business clients who are depending on you to host their websites (or on access to yours), their security is NEVER worth the few dollars per month you will save with most shared hosting providers.

Here is a funny example of why to avoid these businesses in the form of an email I received from Host Department before I canceled my accounts with them:

—–Original Message—–
From: hdsupport@hostdepartment.com [mailto:hdsupport@hostdepartment.com]
To: Rosson, Steven
Subject: Change of FTP Passwords reg. URGENT !!!

Dear Valued Customers,

Greetings !

After analyzing the recent server / account compromises, it is found out that the root cause of the intrusion is due to weak FTP passwords. Hence we kindly request you to change your FTP passwords to a secure one (combination of ALPHANUMERIC & SPECIAL CHARACTERS). Treat this URGENT.

Thanks in advance for your kind cooperation.

Regards,
Support Team
Hostdepartment LLC

http://www.hostdepartment.com

—–End of Message—–

Any hosting company that allows customers’ weak FTP passwords (which should be expected) to compromise their entire server really should probably go bury their head in the sand.

 

Save Money: Discounts on TV Service

09 Aug

This installment of my “Save Money” series will cover discounts on TV service. This particular discount is my favorite because it is by far the easiest to achieve: every client I’ve helped has been able to save money this way.

Unless you’ve been living in a television-free cave for the past ten years, you’re probably aware of the bitter rivalry among the various cable and satellite providers: in my area these include Time Warner, DirecTV, and Dish Network. They absolutely hate losing customers to one another and will go to great lengths to prevent this from happening. You – the savvy consumer – can use this to your advantage.

Regardless of your current level of service, know the end result you want to achieve. In most cases, it is realistic to shoot for something around a $20 discount off your monthly bill. With about ten minutes of research and ten more minutes on the phone, you can make this a reality.

Start by conducting some research into the introductory plans of your provider’s competition. If you have digital cable, find out what the cheapest satellite options are. If you are on satellite, find the least expensive cable package. Also check your provider’s website and find out what promotional rates they are offering for new customers. No matter what you’re paying now, you’ll be able to find a cheaper rate somewhere (even if it’s not for something you’d want).

Armed with this information, call your provider’s customer service department. Take the quickest possible route to get a human on the phone and inform them that you would like to cancel your service. They will eventually transfer you to someone in their retention department, which is just what we need: an army of people who specialize in making angry people happy.

When they ask what the problem is, politely tell them that you enjoy the service but are looking to be more frugal and realized that you could save a substantial amount per month by switching to [insert competitor here].

They’ll spend a minute looking over your account and then make you an offer: in my case it was $20/month off my Time Warner Cable bill. If they try to offer you free stuff instead of a discount, politely thank them but say you are looking to save money, not add new services. At this point they should tell you something you want to hear.

The key to making this work is not sounding like you are calling for a discount: when they believe you are looking to cancel your service, the discount will come naturally.

Though highly improbable, if at any time the customer service representative sounds ready to process your cancellation request, just tell them that you’re having second thoughts and will call back after looking at some other plans. If the retention representative is doing their job right it should never come to this, but if it does, just call back and take it from the top with someone else.

Give it a shot and let me know how it turns out. Next week I’ll cover discounts on home and cellular phone service.

For more information about how you can save money for your home or business, contact me for a free consultation.

 
 

The last GPS you’ll ever buy: the Garmin Nuvi 885T

06 Aug

When it comes to road safety you can never be too careful. So when I saw the specs on Garmin’s new nüvi 885T, I had to try it out.

I acquired one of these nifty devices yesterday and substituted it for my nüvi 760. I also recently used the nüvi 855 and will be using both of these models as benchmarks for comparison.

First off, let’s get some perspective on pricing. Amazon.com consistently has the lowest price on these (and has a good return policy, no tax, and free shipping) so all pricing and links refer there.

nüvi 760: $199.99
nüvi 855: $249.99
nüvi 885T: $369.31

Similarities

All three models are 4.3-inch widescreen, preloaded with City Navigator North America maps, feature an FM transmitter, and have handy on-board software like calculator, currency converter, JPEG viewer, etc. Each allows multi-destination routing and is expandable via SD card for use with content plug-ins or extra music storage, though the 855 and 885T use microSD only. Each also comes with a “Safe Mode” feature that has to be disabled in order to play with it while the car is moving.

The 855 and 885T both have lane assist to guide you to the correct lane for your route, though I have not found this feature particularly useful. If you watch the road instead of your GPS, navigating to the correct exit is not usually a problem.

FM Transmitter

One thing I’ve noticed uniformly about the nuvi line is the poor reviews of their FM transmitter functionality. I must comment, however, that I have been extremely satisfied with it, and I also live in a major metropolitan area. I use it for navigation prompts, phone calls, and music with very good clarity. I do notice a degradation in signal strength and increase in static when the unit is unplugged, so for best results, I suggest keeping it plugged in.

Speech Recognition and Remote Control

Moving onto what really sets these units apart, the 855 and 885T introduce a great speech recognition engine that compelled me to buy these. It has a small remote control that straps onto your steering wheel so you can easily use your thumb to activate the listening mechanism. You can issue commands like “view map,” “find place by name,” “find place by category,” “go home,” “music player,” “dial number,” and more: any prompt or menu you see on the screen can be activated by voice. While navigating the menus this way can be a bit more time consuming than using the touch-screen, it is certainly safer than constantly taking your eyes off the road. And I’m all about safety.

Bluetooth for Hands-Free Calling

One thing that really baffled me was the lack of Bluetooth on the 855. Why add a safety feature like voice activated menus and not take it all the way by incorporating Bluetooth? Probably so Garmin could add it as a special feature in the 885T and charge an extra $100 for it, since this is the only difference between the 855 and 885T.

Conclusion

Each of these are fantastic units and well worth the money. If you are looking for a good well rounded unit, the nüvi 760 is great basic pick. Its hands-free Bluetooth, FM transmitter, multi-route destinations, integrated traffic recevier, and preprogrammed maps and points of interest make it a fantastic base unit.

If safety is a priority for you, the nüvi 855 does a great job at incorporating the features of the 760 into a sleek new design and giving you that voice activated accessibility. And to round it all off with the Bluetooth, the nüvi 885T is the last in the series.

Given the features of the nüvi 885T I will probably be stcking with this one for a while. Add a subscription to MSN direct (traffic, stocks, movie times, flight status, and more) and this may very well be the last GPS you’ll ever buy.

 

Backups, backups, backups!

04 Aug

I was browsing Craigslist today when I came across a post that really made me cringe: it was from a lawyer, bless his heart, offering a $2500 reward for the return of his stolen $250 laptop. On the laptop were his court files, client records, calendar, finances, and even family photos. “The contents of the laptop are worthless to everyone except me,” he says, “but my livelihood depends on it. I will handsomely reward whoever can return it to me, no questions asked, ten times the value of the computer itself.”

It’s a horrifying thing to think about: suddenly losing years worth of important files – emails, pictures, school work – with no recourse for retrieving them. Theft, however, isn’t the only way to lose data.

• Accidentally deleting or overwriting important files can be frustrating and irreversible. One wrong click, or a sneaky computer virus, and it’s all gone.

• Natural disasters can strike anyone, anywhere. Floods, fires, and electrical surges can instantly destroy your hard drive, as well as any physical backups (CDs, DVDs, hard drives) in the immediate vicinity.

• Hard drive failure is inevitable: it is not a matter of if, but when. Laptops are especially vulnerable: a drop to the floor can break one little pin and cost over $1000 to recover your files.

Years ago I watched my father spend entire days saving his files onto 3.5″ floppy disks. Then CD burners became common and the technologically inclined could save their important documents onto a few CDs in just a few hours. Today, we have a new solution that saves time, money, and lots of hassle: secure online backup.

Online backup software operates in the background on your computer and automatically secures your files on a regular basis. It detects when something has changed and adds it to your secure online backup with no user intervention required.

I personally use and strongly recommend online backup to many of my clients. Most of these programs are easy to install and set up. Some also allow you the luxury of accessing your backup files securely through their website from any computer. Restoring files from your backup is (usually) very simple: you can download the entire backup or select specific folders to retrieve.

Whatever backup solution you choose, no computer user – home or business – should be without a comprehensive backup solution. External hard drives, while not entirely secure, are available at most electronics stores and are cheaper than ever (I saw a 1 terabyte hard drive at Fry’s last week for $99). If you do use an external drive, remember to store your backup in a secure off-site location like a safe deposit box.

Data loss is inevitable: it is not a matter of if it will happen, but when.

Don’t be the Craigslist lawyer.

EDIT: Removed reference to a particular online backup site. The point is the backup, not who you do it with.

 
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How to Save Money on Everything

26 Jul

As an IT consultant, one of the most frequent problems I solve for my home and small business clients is cost containment. They may call it different things and work with very different amounts, but in the end, everyone wants to know the same thing: how they can save money.

My response is pretty standard: I tell people that they can save around 10-20% on their monthly bills with a little research and a few phone calls. The number tends to run closer to 10% for businesses and 20% for private individuals, but in every case I’ve worked with, results have fallen somewhere within that range.

Methods vary for each category of expense, but the primary one I address (since I am most familiar with it) is the cost of technology. This includes television, land lines, internet, cellular service, and business computing. Each of these tends to have standard monthly charges, readily available customer service, and easy benchmarks to compare with one another.

In a few upcoming posts I will detail methods for obtaining discounts on each of these services. The methods are relatively simple, require a minimal amount of effort, and can amount to serious savings. I currently have a 20% discount on my Time Warner TV/internet bill and 23% off my Sprint bill: these are easy to implement and can add up to big savings: in my case over $40/month. For some of my clients who have land-lines and other household services, savings have been as high as $80-120/month.

The first installment, which I will publish next week, will cover discounts on TV services from Time Warner Cable, DirecTV, and DISH Network. Stay tuned!

 
 

Why Firefox Will Always Be Better Than Internet Explorer

22 Dec

Microsoft enthusiasts (yes, they do exist, and I have actually spoken with a few of them) have been on my case lately about why I’m always bashing Windows, Internet Explorer, Office, etc. They tell me how great Microsoft is, how much it’s changing as a company, and why everyone should start trusting them because of the new “Trustworthy Computing initiative” that Father Gates introduced to the world in 2002 – seventeen years after introducing the first version of Windows, but better late than never.

While surfing the net today I came across a website that reminded me why, no matter what Microsoft does, Firefox will always be better than Internet Explorer (click to enlarge):

I won’t hate too hard though. After all, the confusion is totally understandable. I’d probably need a fancy online service to figure out that this .cn website (that means China) is not the real Myspace too. But since most of us are not Microsoft and do not have access to this luxury (which they have obviously taken offline so they can use it all for themselves), we are oh so lucky to have the power of Firefox:

’nuff said.

UPDATE: As of 1/24/2008, Internet Explorer still displays the same error message on obvious phishing attempts. Where is Microsoft and why aren’t they doing anything about this?

Digg it!